Hi Community,
Trying to troubleshoot some issues I'm having with device profiles and authentication, so I'm needing logs from the devices. Only issue is that "Collect Device Logs" is missing from my AirWatch console. In All Settings --> Devices & Users --> General --> Privacy, Request Device Logs is enabled for Corporate - Dedicated Devices, and I am at the top level of the Organization. My role is Console Administrator, with no restrictions.
But when I go to view a Corporate - Dedicated device and select More Actions, the option to collect device logs isn't there. Again, looking at the device from the top level of my organization. This is my entire menu:
I'm able to have the user go into the Hub app and send logs, and those show up under Attachments --> Documents as expected, so it's not a major issue, but I'd like to be able to collect the logs on my own.