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VMware Workstation Pro 15.0.4 crashing

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Hi,

 

I am encountering the oddest issue on a new machine I got. I think I can say with confidence that it's related to the display driver and specifically with the DirectX 11 support (or perhaps lack thereof?).

 

Anyway, here is what happens. Running a Ubuntu 16.04 (amd64, Xubuntu to be precise) guest on a Windows 10 (1809) host with VMware Workstation Pro 15.0.4 build-12990004 crashes reproducibly when executing the soffice binary from LibreOffice inside the guest to convert an .fodg file to a PDF file.

 

The error message box says:

VMware Workstation unrecoverable error: (svga)

 

VERIFY bora\mks\hostops\DX11\DX11ShimOps.c:4962

 

A log file is available in "C:\Users\username\Documents\Virtual Machines\xubuntu1604_chr2\vmware.log". 

 

You can request support. 

 

To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.

 

You can also run the "vm-support" script in the Workstation folder directly.

 

We will respond on the basis of your support entitlement.

I collected the support information as per the instructions and now I am wondering where to send it. This is from the company and it's still running in trial mode as I have yet to receive a license key (in progress). But even if I had the license key there would be no guarantee that the "IT guy" (who isn't doing this as his main job) cares enough to forward the info to you folks. Being a developer, I do care, though.

 

Should I send the info from my personal VMware account or so? There I also have no support entitlement at this point, but I reckon your company is interested in learning about errors and details surrounding them.


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